WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) services, today announced that it has been positioned in the ‘Winner’s Circle’ in HfS’ Blueprint Report on Travel and Hospitality Customer Engagement Services. The report focuses on service provider capabilities in the travel and hospitality industry across customer experience related front-office, business operations support, and back-office.
“WNS is proud to be a part of the ‘Winner’s Circle’ in HfS’ Travel and Hospitality Services Blueprint Report,” said Keshav R. Murugesh, Group CEO, WNS. “WNS provides agile, customer-centric operating platforms, enabling technologies, advanced analytics, and industry-specific talent to drive business outcomes through our BPM services. Our comprehensive, next-generation technology suite of solutions, Travel TRACTM enables travel and leisure companies to digitize their business process transformation, delight their end-customers with superior experiences, maximize operational efficiencies and ensure a healthy bottom-line.”
“WNS has a unique heritage in the travel industry, and a broad portfolio of travel and hospitality expertise,” said Melissa O’Brien, HfS Research. “This domain led customer engagement is underpinned by a continuously growing suite of proprietary technology, enabled by analytics, which is tailored to tackle travel specific issues.”
The HfS report highlights WNS’ differentiated capabilities stemming from deep industry heritage and expertise, excellence in execution, and proprietary technology for innovation. The report also cites WNS’ superior service delivery, the use of automation to impact business outcomes, and domain-led Customer Interaction Services (CIS) backed by analytics and proprietary technology. Several of WNS’ unique technology offerings are mentioned in the report, including fare audit, ticket proration, flight disruption management, refund processing and workflow management.
As one of the world’s largest travel Business Process Management (BPM) players, WNS partners with globally leading travel and leisure companies to drive business process transformation and improve competitive positioning. With over 8,000 professionals in the travel and hospitality vertical, WNS offers comprehensive customer experience focused solutions across sectors including airlines, travel management, car rental, global distribution systems, online travel agencies and hospitality.